How can I contact Upgreat?

You can send us an email at info@up-gr8.com , where our customer service team will be happy to help you with anything you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from France.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of placing your order. Any requests after this time will be refused. Your order can be returned for a full refund upon receipt.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are processed and shipped from our warehouse. Please allow additional time for your order to be processed during holiday and sale periods. We process orders Monday through Friday. Orders will be processed within 1-3 business days from the order date and shipped the day after the processing day. Please note that we do not ship on weekends.

How long does it take to receive my order?

Due to high demand, orders may take 2-4 weeks to arrive.

What should I do if I don't receive my order?

If you do not receive your order within 30 days of shipment, you are eligible for a full refund.

Will I be charged for customs and taxes?

The prices displayed on our site are exclusive of taxes in Euros, which means that you may be required to pay duties and taxes once you receive your order. Import taxes, duties and customs fees may be charged once your order reaches its final destination, as determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details on charges, please contact your local customs office.

How to return an item?

Please contact us at info@up-gr8.com

What to do if the item received is defective/incorrect/damaged?

Please contact us if you have received incorrect, missing and/or defective goods. Please include your order number, photographs of the item and all associated references when receiving your parcel. We will do our best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original method of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with any questions regarding when the credit will be posted to your account. If you have not yet received a credit for your return, here's what you need to do: Contact the bank/credit card company. It may take some time for the refund to be posted to your account.